Your Privacy Matters
Privacy Policy
We believe transparency is the foundation of trust. This policy explains exactly what data we collect, why we collect it, and how it is protected.
Terms & Conditions
Effective Date: 16 October 2026 | Last Updated: 16 October 2026
1. Introduction
At The Territory, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, submit an enquiry, communicate with our team, request a customised safari itinerary or use our travel-planning services.
This Privacy Policy applies to our website, https://safariwithterritory.com/, and to relevant interactions with us through email, telephone, messaging platforms and other communication channels.
For the purposes of this Privacy Policy, The Territory India (Partnership Firm), trading as The Territory, is referred to as “The Territory”, “we”, “us” or “our”.
By using our website or voluntarily providing information to us, you acknowledge that you have read this Privacy Policy. Where applicable law requires specific consent for the collection or use of personal information, we will seek that consent separately as required.
2. Information We Collect
The information we collect depends on how you interact with us and the services you request.
2.1 Personal and Contact Information
When you contact us, submit a website enquiry or request information about a safari or tour, we may collect:
Full name.
Email address.
Mobile or telephone number.
Country of residence or other contact details, where provided.
The information you include in your enquiry or correspondence.
Our website enquiry forms may also collect information about the destination or type of journey in which you are interested.
2.2 Travel and Booking Information
To prepare a suitable itinerary, make arrangements or manage a confirmed booking, we may collect information such as:
Preferred destination, safari or tour.
Intended travel dates and duration.
Number of travellers, including adults and children and their ages where relevant.
Budget, accommodation preferences and travel requirements.
Wildlife, photography or other experience preferences.
Dietary, accessibility or other special requirements that you choose to share.
Traveller names and other identification or travel-document details where required for reservations, permits or travel arrangements.
Emergency contact details where reasonably necessary for a booking.
Please provide only information that is relevant to your enquiry or booking. If sensitive information is required for a specific arrangement, we will ask you to provide it through an appropriate communication channel.
2.3 Payment and Transaction Information
Where a booking involves payment, we may process or retain relevant transaction information, such as payment status, transaction references, invoices, receipts and payment records.
Payments may be processed by banks, payment gateways or other payment service providers. We do not intend to collect full payment-card details through our general website enquiry forms. Any payment information collected or processed through a third-party provider is also subject to that provider’s applicable terms and privacy practices.
2.4 Technical and Usage Information
When you visit our website, certain information may be collected automatically by our website infrastructure or service providers, depending on the technologies in use. This may include:
Internet Protocol (IP) address.
Browser type and version.
Device and operating-system information.
Pages visited, referring pages and general website interactions.
Date, time and duration of visits.
Cookies and similar technologies.
Technical logs and diagnostic information used to maintain website performance and security.
2.5 Communications, Feedback and Media
We may retain communications you send to us and information you voluntarily provide through feedback, testimonials, reviews, photographs or other submissions.
We will not use private customer photographs, testimonials or other identifiable customer content in promotional material merely because it was shared with us privately. Where permission is required for public promotional use, we will seek that permission separately.
3. How We Collect Information
We may collect information:
Directly from you when you submit a form, send an email, call us or communicate with us through messaging platforms.
During discussions about your proposed or confirmed travel arrangements.
Automatically through website technologies and technical logs, where enabled.
From service providers or travel partners where the information is needed to manage a booking or fulfil a request.
From publicly available sources where lawful and relevant to our business communications.
If you provide personal information about another traveller, you should ensure that you are authorised to share it and that the individual has received any notice or given any consent required by applicable law.
4. How We Use Your Information
We may use personal information for the following purposes:
To respond to enquiries and requests for information.
To prepare customised safari proposals, itineraries and quotations.
To check availability and coordinate travel arrangements.
To facilitate bookings, reservations, permits, accommodation, transfers, activities and other requested services.
To communicate about proposed or confirmed travel, payment status, changes, cancellations and other booking matters.
To understand your requirements and provide relevant customer support.
To maintain internal records, accounts, invoices and transaction documentation.
To operate, maintain, secure and improve our website and services.
To investigate suspected fraud, misuse, security incidents or unlawful activities.
To comply with applicable legal, tax, accounting, regulatory or administrative obligations.
To send relevant promotional communications where permitted by law and, where required, with your consent.
To exercise, establish or defend legal claims where necessary.
We aim to collect and use only information that is reasonably necessary for the relevant purpose.
5. Legal Grounds for Processing
We process personal information on the grounds permitted by applicable law. Depending on the circumstances, these may include your consent, taking steps at your request before entering into an arrangement, performing or managing a booking, complying with legal obligations, or pursuing other lawful purposes.
Where we rely on consent, you may withdraw it subject to applicable law. Withdrawal does not automatically invalidate processing carried out lawfully before the withdrawal, and we may still need to retain or process certain information to fulfil legal obligations or resolve outstanding matters.
6. Sharing and Disclosure of Information
We do not sell personal information as part of our ordinary business operations. We may share information only where reasonably necessary for the purposes described in this Privacy Policy, permitted by applicable law, or otherwise authorised by you.
Depending on the service requested, recipients may include:
Accommodation providers, lodges and other stay partners.
Safari reservation providers, guides, naturalists, drivers and local activity providers.
Transport operators, airlines, rail providers and transfer partners.
National park, wildlife reserve, permit or other relevant authorities, where required.
Banks, payment gateways and financial service providers.
Website hosting, maintenance, security, email and communication service providers.
Analytics or advertising service providers, if such tools are enabled and their use is permitted by applicable law.
Professional advisers, auditors, insurers or legal representatives where appropriate.
Government authorities, regulators, courts or law-enforcement agencies where disclosure is legally required or otherwise lawful.
We expect service providers who handle personal information on our behalf to process it appropriately and only for authorised purposes, subject to the arrangements and laws applicable to them.
7. International Data Transfers
The Territory helps plan wildlife journeys within India and to international destinations, which may include countries in Africa. If you request an international journey, certain traveller information may need to be shared with accommodation providers, local travel partners, transport providers, authorities or other relevant organisations located outside India.
The handling of information by such recipients may also be governed by the laws of their respective countries. Where applicable law imposes requirements or restrictions on international transfers of personal information, we will follow those requirements.
8. Cookies and Similar Technologies
Our website or the services integrated into it may use cookies and similar technologies to support essential website functions, remember preferences, maintain security, measure website performance or understand how visitors use the website.
Where analytics, advertising or other non-essential tracking technologies are enabled, their use will be subject to applicable legal requirements, including any necessary consent or preference controls.
You may be able to manage or block cookies through your browser settings. Blocking certain cookies may affect some website functions. Where our website provides a cookie preference tool, you may also use it to manage the available choices.
9. Marketing Communications
We may send you updates about our safaris, tours, destinations or services where permitted by law and, where required, with your consent.
You may ask us to stop sending promotional communications by using an unsubscribe option, where available, or by contacting us at team@theterritoryindia.com. We may continue to send non-promotional messages that are necessary to respond to an enquiry, manage a booking or fulfil a legal obligation.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer period is required or permitted by applicable law.
Retention periods may depend on the nature of the information and whether it relates to an enquiry, a confirmed booking, a financial transaction, a legal claim or another business requirement. Financial, tax and accounting records may need to be retained for statutory periods.
When information is no longer required, we will take reasonable steps to delete it, anonymise it or otherwise dispose of it appropriately, subject to applicable legal requirements and technical limitations.
11. Data Security
We take reasonable technical and organisational measures intended to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
However, no website, electronic transmission, storage system or communication channel can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.
You should avoid sending passwords, payment-card security codes, banking credentials or other highly sensitive information through general enquiry forms or unsecured communications.
If a personal-data breach occurs, we will take appropriate steps and provide notifications where required by applicable law.
12. Your Rights and Choices
Subject to the law applicable to your information and circumstances, you may be entitled to:
Request information about personal information we hold about you.
Request correction or updating of inaccurate or incomplete information.
Request deletion of information where applicable law provides that right.
Withdraw consent where processing is based on consent.
Request that certain processing be restricted or objected to where applicable law provides that option.
Opt out of promotional communications.
Raise a complaint or grievance about our handling of personal information.
Exercise any additional rights available under applicable data-protection laws.
To make a request, contact team@theterritoryindia.com with the subject line “Privacy Request”. We may need to verify your identity or request additional information before acting on a request. Some information may need to be retained where required by law or necessary to handle an existing booking, financial record or legal matter.
13. Children’s Information
Our travel-planning services may involve journeys with children. Where information about a child is required for an enquiry or booking, we ask that it be provided by a parent or legal guardian, or by a person otherwise legally authorised to provide it.
We do not seek to collect children’s personal information directly through general website forms unless the relevant process is legally appropriate. Where applicable law requires parental consent or additional safeguards, we will comply with those requirements.
14. Third-Party Websites and Services
Our website may contain links to external websites, social media platforms, map services, review platforms, videos or other third-party content.
Those websites and services are governed by their own terms, privacy policies and security practices. We do not control every aspect of their operation and are not responsible for their independent privacy practices. We encourage you to review the relevant policies before submitting personal information to them.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website technologies, business practices or legal requirements.
The revised version will be published on this page with an updated “Last Updated” date. Where applicable law requires notice or consent for a material change, we will take the steps required by law.
16. Contact Us and Privacy Grievances
If you have questions, concerns or requests relating to this Privacy Policy or your personal information, please contact us using the details below.
The Territory
Legal entity: The Territory India (Partnership Firm)
Email: team@theterritoryindia.com
Phone: +91 8554824824
Head Office:
43/68 Navasahyadri Society, Karvenagar, Pune, Maharashtra, India – 411052.
Branch Office:
C. No. 6, Currimjee Building, 202 MG Road, Fort, Mumbai, Maharashtra, India – 400001.
Please use the subject line “Privacy Request” or “Privacy Grievance” when emailing us so that your message can be directed appropriately.
If a separate designated Privacy Officer or Grievance Officer is legally required for our business, their name and designation will be published here once formally appointed.
